Amazon Seller Central Help provides the current account documentation for merchant-fulfilled shipping performance. These metrics matter because they reflect both account requirements and the reliability a customer experiences after ordering.
Review Amazon’s seller-shipping guidance.
Read exceptions by cause
Separate late dispatch, carrier delay, address issue, stock problem and customer-requested changes. The remedy differs for each. A single blended score can hide a recurring operational fault.
Improve the promise before the parcel leaves
Use observed carrier performance to set handling and delivery expectations. Confirm inventory before accepting orders, protect cutoff times and give support teams an exception playbook. Better promises reduce contacts and protect long-term trust.
