Shopify Managed Markets will stop supporting delivered duty unpaid (DDU) on August 24, 2026 in every country and region where it supports delivered duty paid (DDP). The change affects merchants using, or inheriting, DDU in those Managed Markets.
Shopify says affected markets will move automatically to DDP where Managed Markets supports it. That means customers will pay duties and taxes at checkout instead of receiving those charges from a carrier or customs authority when the shipment arrives.
What is changing
DDU leaves import duties and taxes payable on delivery. DDP collects those charges before the order is fulfilled. Shopify’s announced change removes the DDU option for the affected Managed Markets and shifts those destinations to a duties-collected-at-checkout model.
For shoppers, the practical difference is timing and visibility: the total at checkout will include the applicable duties and taxes rather than leaving a possible payment at delivery. Shopify says the change is intended to reduce surprise costs and make international orders more predictable.
Which merchants are affected
This matters to stores using Shopify Managed Markets in destinations where DDP is available and where the merchant has configured, or inherited, DDU. It does not mean every international order on Shopify is changing in the same way; merchants should review their own Markets configuration and the countries in which Managed Markets is active.
It is especially important for teams that have set pricing, shipping messaging, customer-service scripts or promotional offers around a customer paying import charges after checkout. Those assumptions may no longer match the checkout experience after August 24.
What merchants should do before August 24
- Review your Managed Markets configuration. Identify every market using or inheriting DDU and confirm which destination countries will move to DDP.
- Check product pricing and margin assumptions. Duties and taxes collected at checkout can change the shopper-facing total and may alter how a price or promotion is perceived in a destination market.
- Review shipping and returns communications. Update delivery FAQs, order-confirmation wording and support macros so they match the new duty-payment experience.
- Test destination checkout flows. Run test orders, where appropriate, for representative markets and product types to confirm that duty and tax presentation is understandable.
- Brief customer-service and operations teams. Make sure the people handling cross-border questions know whether charges are now collected at checkout and how to explain the change.
Can a merchant keep DDU?
Shopify’s changelog says merchants that want customers to continue paying on delivery must turn off Shopify Managed Markets before August 24. Otherwise, Shopify says no action is required for the automatic move to DDP in supported destinations.
That is a material operating choice. Turning off Managed Markets should not be treated as a quick checkout preference change: merchants should understand the operational, tax, shipping and international-selling consequences for their own store before doing so.
Why this matters for cross-border conversion
International delivery problems often begin when the checkout total and the delivery-time cost do not match a customer’s expectation. Collecting duties and taxes at checkout can make a landed cost clearer before payment, but the merchant still needs to validate how its price, shipping charge, return policy and delivery promise work together in each affected market.
The deadline is close. Stores using Managed Markets should make the configuration review before August 24 rather than discovering the change after a customer contacts support about an import charge they expected to pay differently.
Source: Shopify Changelog: Managed Markets is ending Delivered Duty Unpaid support.
